On Call Banquet Server

Crescent Careers•Columbus, OH

4d•Onsite

About The Position

The Hilton Columbus/Polaris hotel is seeking a friendly and professional On Call Banquet Server. This position requires a guest service professional with an upbeat and outgoing personality, a passion for people, and a willingness to serve others in accordance with Hilton standards. The role involves setting up banquet rooms, serving food and beverages, and ensuring guest satisfaction. As an on-call associate, you will still receive benefits such as free parking, a complimentary hot meal during your shift, and discounted room rates at other Crescent managed hotels.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and silverware.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to transport up to 40 lbs. through a crowded room on a continuous basis throughout the shift.
Ability to operate beverage equipment, e.g., coffee maker.
Must be willing to submit to social security verification, criminal background check, and urinalysis drug screening.
MVR checks may also be conducted if the position requires the associate to operate a company vehicle.

Responsibilities

Set up banquet room as instructed by Supervisor to include linen, silverware and glassware.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and/or beverages in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Replenish beverages as necessary, and check with guests for overall satisfaction.
Once a banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.