On-Board Evaluator Extra Help
About The Position
Under direct supervision, the On-Board Evaluator anonymously monitors and evaluates Coach Operator performance by riding scheduled bus routes and observing driving practices, customer service, safety, and compliance with agency policies and procedures. The position supports OCTA’s commitment to providing safe, courteous, and reliable public transportation throughout Orange County. This is a non-exempt position with a maximum of 1,000 hours per year, in salary grade 125. The hourly salary range is $22.30–$30.69, with a midpoint of $26.50. Starting salary within the range depends on qualifications. The posting remains open until a candidate is selected.
Requirements
- High school diploma or equivalent.
- Minimum of one year of management or supervisory experience.
- Knowledge of Orange County streets, cities, and public transportation services.
- Understanding of Coach Operator performance standards, safety practices, and emergency procedures.
- Strong observation, documentation, and report-writing skills.
- Ability to work independently, exercise sound judgment, and maintain accurate records.
- Strong organizational and communication skills, with the ability to meet schedules and deadlines.
- Ability to work varying hours, days, and locations throughout the OCTA service area.
Responsibilities
- Anonymously conduct on-board evaluations of Coach Operators to assess safe driving practices, customer service, and adherence to agency policies and procedures.
- Observe and document operator performance, including defensive driving techniques, safety practices, and customer interactions.
- Evaluate compliance with applicable regulations, including Americans with Disabilities Act (ADA) requirements.
- Prepare accurate observation reports, evaluation checklists, and performance summaries for Bus Operations management.
- Schedule evaluations and maintain inspection records using Trackit software.
- Assess the quality, safety, and reliability of bus service and identify areas for improvement.
- Work independently while maintaining objectivity, confidentiality, and professionalism.
- Collaborate with Bus Operations staff to support service quality and continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
