Omnichannel Support Captain, Chesterfield Town Center - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for customers and a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. The position also includes leading colleagues in assigned tasks, supporting store operations, and promoting an inclusive environment that builds authentic connections with colleagues, customers, and communities.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Effective communication with customers and ability to provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 50 pounds.
- Ability to perform frequent computer and technology use, including handheld equipment and cash register transactions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on the assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Model customer advocacy and provide colleagues with fast feedback to improve customer experiences.
- Resolve customer issues with a high level of service and customer-focused solutions.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and order fulfillment.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
