Omnichannel Support Captain, Boca Raton Town Center - Full Time

Macy's • Boca Raton, FL

9d • $17 - $28 • Onsite

About The Position

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and building brand loyalty. You will drive results through promotional and omnichannel selling initiatives and, under the supervision of a People Leader, help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers and provide clear direction to colleagues.
• High school diploma or equivalent.
• Ability to lift, constantly move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and perform reaching above eye level and color-vision tasks.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.
• Ability to adapt quickly to changing customer expectations, needs, priorities, and deadlines.

Responsibilities

• Depending on the Captain assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
• Lead colleagues in executing and completing assigned tasks.
• Role-model customer advocacy and provide colleagues with timely feedback to improve customer experiences.
• Resolve customer issues with customer-focused solutions and maintain a high level of service.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with continuous feedback to improve customer experiences and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster acceptance and respect and strengthen authentic relationships with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED