Omnichannel Support Captain, Boca Raton Town Center - Full Time

Macy's • Boca Raton, FL

8d • Onsite

About The Position

As an Omnichannel Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, and promotional and omnichannel selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your assignment, you may fulfill customer orders, merchandise products, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays. The position involves frequent use of computers and other technology, standing, lifting, moving, reaching, and other physical activities.

Requirements

• High school diploma or equivalent.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations, priorities, and deadlines.
• Resourcefulness and dependable attendance and punctuality.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to lift at least 50 pounds and meet the physical demands of the role, including standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model outstanding customer service and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer issues through problem-solving and customer-focused solutions.
• Promote the Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with ongoing feedback to improve customer experiences and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in maintaining merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster an environment of acceptance and respect that supports authentic connections with colleagues, customers, and communities.
• Depending on the assignment, fulfill customer orders, merchandise products, process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED