Omnichannel Associate - Columbia Town Ctr

Penney OpCo LLC • Columbia, MD

7d • Onsite

About The Position

The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, along with customer service and sales and general store operations. The role includes assisting customers, fulfilling online orders, handling jcp.com order processes, replenishing merchandise, and supporting inventory activities. Associates are expected to meet performance standards for shrink and safety, omnichannel operations, customer service, profit, productivity, and attendance.

Requirements

• Minimum 1–2 years of work experience.
• High school degree or equivalent required.
• Solve problems and make sound decisions that support sales, profit, and customer service.
• Execute work effectively and efficiently and hold oneself accountable to high standards.
• Adapt quickly to changing situations with energy and a positive attitude.
• Provide great customer service and build cooperative, positive, inclusive, and respectful relationships.
• Take accountability for personal actions and outcomes.
• Proactively seek ways to improve the customer experience and take appropriate action with energy and urgency.

Nice To Haves

• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Greet and assist customers in finding products, provide outstanding customer service, listen calmly to customer issues and help resolve them, promote company products and services, and partner effectively with team members.
• Monitor the Enterprise Fulfillment systems application, pick merchandise orders, acknowledge completion in the system, and pack orders accurately according to packaging requirements and timelines.
• Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Research jcp.com order shortages and overages, complete shipment check-in, and complete order binning and system reporting.
• Help organize and maintain the jcp.com stock area and process jcp.com order delivery and return transactions on the register.
• Partner with Merchandise Associates and Assistants to replenish the store, or personally replenish products from inventory.
• Participate in the annual inventory process.
• Meet established performance standards, including shrink and safety initiatives, omnichannel operations, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, subject to eligibility.
• Paid holidays for associates eligible for paid vacation (MTO); eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED