Omni Experience Supervisor Full Time

BJ's Wholesale Club • Newark, DE

2d

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club, drive club performance, and oversee directly managed departments. The role performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. It administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

The supervisor leads through effective communication, sound decision-making, coaching, accountability, and follow-up. They support team-member engagement and development, promote an inclusive and safe environment, address member concerns, and ensure service excellence. The role uses business data and reporting to identify trends, improve processes, and drive department performance and profitability.

Operational duties include processing and staging member orders, using handheld RF devices to pick and verify merchandise, maintaining organized merchandise locations and staging areas, meeting productivity and service-level expectations, and following established procedures for BOPIC, BOPIC Fresh, Curbside, and Ship from Club. The supervisor also manages order documentation, packaging, returns, damaged or spoiled goods, supplies, housekeeping, staffing, and daily and weekly Omni reporting. The position may include duties in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
• Experience setting performance goals and meeting deadlines.
• Ability to organize workflow and assign tasks.
• Ability to support staff and report to Assistant Club Management.
• Experience monitoring employee productivity.
• Ability to communicate with Club Leadership and relay information.
• Demonstrated leadership capabilities, including engaging team members, managing or supervising cross-functional teams, training team members, and driving and communicating results.
• Ability to own and deliver strategic initiatives and objectives.
• Commitment to outstanding service for all members.
• Open shift availability.
• Must be at least 18 years of age.
• Computer proficiency.
• Regular, predictable, full attendance.

Nice To Haves

• Previous order-pulling experience.
• Previous RF scanner experience.

Responsibilities

• Lead Omni team members and oversee Omni operations and digital initiatives, including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
• Set clear expectations, communicate effectively, provide timely direction and feedback, and follow up to drive business results and team-member engagement.
• Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
• Manage and assess team-member performance; provide actionable feedback and develop talent.
• Assist with hiring, training, and performance management of Omni team members, and ensure departments are properly staffed.
• Support team-member engagement, inclusion, ethical decision-making, safety, and a positive work environment.
• Deliver service excellence, set service standards, empower team members to resolve member concerns, and escalate concerns when appropriate.
• Process member orders by picking merchandise from pick lists with an RF device, moving it to staging areas, and verifying merchandise.
• Update merchandise locations and maintain organized product placement, staging areas, and Omni spaces in accordance with club standards.
• Ensure orders are picked promptly and meet productivity requirements and service-level agreements.
• Execute established operating procedures and productivity standards for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Communicate inventory or equipment problems to Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items on pick lists and communicate concerns to Club Leadership.
• Coordinate merchandise pulls from reserve areas when possible to avoid sales-floor replenishment.
• Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to procedures.
• Keep the SFC/BOPIC area neat, clean, and organized, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether to handle them through DDR or the Membership desk.
• Review and manage daily and weekly Omni reporting; use reporting and business metrics to identify trends and opportunities.
• Review ordering and replenishment of department supplies.
• Maintain club policies and procedures, including dress code, and perform other assigned duties, including work in other departments as needed.
• Model GOLD Member Standards and club standards, including Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; and maintaining a clean, organized Omni area and storage bins.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) options.
• Flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions; eligibility requirements vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed