Omni Experience Ambassador Part Time

BJ's Wholesale Club • Maryville, TN

1d

About The Position

The Omni Experience Ambassador performs general warehouse activities supporting BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a handheld RF scanner, verifying items and quantities, moving orders to staging, and securely packaging orders according to standard operating procedures. The ambassador works to meet productivity expectations and service-level deadlines while supporting a safe, clean, and organized work area and delivering friendly service to members.

The position also involves communicating inventory, equipment, expired-item, and replenishment issues; handling damaged goods, spoiled products, and returns according to procedures; following club policies and standards; and taking responsibility for individual performance. Team members may be assigned duties in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects weighing up to 50 pounds.
• May need to lift and move heavy or awkward objects weighing more than 50 pounds with assistance.
• The job requires frequent movement and may involve bending, climbing, crawling, handling, pulling, reaching, and stooping.

Nice To Haves

• Previous order-pulling experience preferred.
• Big-box or wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use a handheld RF scanner to pick orders from the sales floor and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the club team.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders in a timely manner and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
• Follow operational efficiency and productivity processes and established SOPs for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Maintain club policies and procedures, including dress code standards.
• Deliver service excellence, address and de-escalate member concerns, and help maintain a safe, positive member experience.
• Work collaboratively to meet club standards and support a safe and positive environment for members and team members.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with BJ’s common stock available at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed