Omni Experience Ambassador Part Time

BJ's Wholesale Club • Noblesville, IN

2d

About The Position

The Omni Experience Ambassador performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from the sales floor using a pick list and handheld RF scanner, verifying items, moving orders to a staging area, and securely packaging orders according to standard operating procedures. The ambassador helps ensure orders are completed promptly and meet service-level agreements, productivity standards, and performance goals.

The position also supports member service, club standards, and daily operations. Responsibilities include communicating inventory or equipment problems, coordinating replenishment, keeping the Omni and Ship from Club areas clean and organized, handling damaged or spoiled goods and returns, and following club policies and procedures. Team members are expected to work collaboratively, maintain a friendly and positive attitude, provide service excellence, and help maintain a safe, inclusive environment.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• Ability to lift and move heavy or awkward objects weighing more than 50 pounds with assistance when required.
• Ability to move continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
• Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when picking refrigerated orders and occasional exposure to company-approved cleaning agents.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from a pick list and use a handheld RF scanner to pick and verify orders.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Complete orders in a timely manner while meeting productivity requirements, service-level agreements, performance metrics, and deadlines.
• Communicate inventory and equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether they should be handled through DDR or the Membership desk.
• Maintain club policies and procedures, including dress code standards.
• Provide service excellence, address and deescalate member concerns, and help maintain a safe and positive member experience.
• Work collaboratively to meet club standards and perform other duties or work in other departments as assigned.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed