Omni Experience Ambassador Part Time
About The Position
The Omni Experience Ambassador performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves picking merchandise from a pick list, verifying items and counts with a handheld RF scanner, moving merchandise from the sales floor to a staging area, and securely packaging orders in accordance with standard operating procedures. The ambassador helps meet order deadlines, productivity requirements, service-level agreements, and performance metrics while maintaining a clean, organized, and safe OMNI work area. The position also includes communicating inventory, equipment, and replenishment issues; handling returns, damaged goods, and spoiled products according to procedures; following club policies and standards; and assisting in other departments as needed. Team members are expected to provide friendly, member-focused service, work collaboratively, act with integrity, and maintain regular, predictable attendance.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously lift objects up to 30 pounds.
- Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, position oneself, and scan merchandise.
- Ability to move heavy or awkward objects weighing more than 30 pounds with assistance.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pick merchandise from member orders using pick lists and a handheld RF scanner.
- Verify merchandise and move it from the sales floor to the staging area.
- Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
- Complete orders promptly and meet productivity requirements, deadlines, service-level agreements, and performance goals.
- Follow established operating procedures and productivity standards for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Package orders securely according to standard operating procedures.
- Keep the Ship from Club area neat, clean, and organized; remove trash and cardboard and handle damaged or spoiled products according to procedures.
- Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
- Follow club policies and procedures, including dress code standards.
- Provide friendly, member-focused service and help resolve or escalate member concerns.
- Support a safe, inclusive, and positive environment by working collaboratively and respectfully.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans and optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
