Omni Experience Ambassador Part Time

BJ's Wholesale Club • Manahawkin, NJ

2d • $17 - $20

About The Position

The Omni Experience Ambassador performs general warehouse activities to support BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role includes pulling merchandise from pick lists, verifying items and counts with a handheld scanner, moving merchandise from the sales floor to a staging area, and operating equipment. The ambassador works to meet order deadlines, service-level agreements, productivity expectations, and other performance metrics while providing a safe, positive, and service-oriented member experience.

The position also involves securely packaging orders, maintaining an organized and clean OMNI/SFC work area, communicating inventory or equipment issues and replenishment needs, and handling returns, damaged goods, and spoiled products according to standard procedures. Team members are expected to follow club policies and procedures, uphold GOLD member and club standards, work collaboratively, and maintain regular, predictable attendance. This is a part-time position.

Requirements

• Previous order-pulling experience is preferred.
• Big-box or wholesale retail experience is preferred.
• Previous RF scanner experience is preferred.
• Ability to continuously lift objects up to 30 pounds; heavier or awkward objects may need to be lifted and moved with assistance.
• Ability to move continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise.
• Move merchandise from the sales floor to the staging area and update merchandise locations as required.
• Communicate inventory and equipment problems, expired or short-dated items, and merchandise replenishment needs.
• Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly and meet productivity requirements, deadlines, service-level agreements, and individual performance metrics.
• Follow operational processes and established SOPs for BOPIC, Curbside, and Ship from Club.
• Securely package orders according to standard operating procedures.
• Keep the SFC area neat, clean, and organized; remove trash and cardboard and handle damaged or spoiled products according to procedures.
• Process returns to the club and determine how to handle them, including through DDR or the Membership desk.
• Maintain club policies and procedures, including dress-code standards.
• Deliver friendly, courteous service; address and de-escalate member concerns and escalate them when appropriate.
• Support a safe, positive, inclusive, and collaborative environment and uphold GOLD member and club standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match, available to team members aged 18 and older.
• Employee Stock Purchase Plan allowing eligible funds from after-tax payroll deductions to be used to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed