Omni Experience Ambassador Part Time

BJ's Wholesale Club • Noblesville, IN

21h

About The Position

The Omni Experience Ambassador performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and quantities with a handheld RF scanner, moving orders from the sales floor to a staging area, and packaging orders according to standard operating procedures. The ambassador works to meet order deadlines, service-level agreements, productivity expectations, and other performance goals while supporting member service and club operations.

The position requires maintaining a neat, clean, and organized OMNI/SFC area, handling damaged or spoiled goods and returns according to procedures, communicating inventory or equipment problems, and coordinating with club teams on replenishment. Team members are expected to follow club policies and safety standards, provide friendly service, work collaboratively, and perform other duties or work in other departments as assigned. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds; lifting and moving heavier or awkward objects over 50 pounds may be required with assistance.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, position oneself, and scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use a handheld RF scanner to pick orders from the sales floor and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory and equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
• Coordinate with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Pick orders promptly to meet deadlines, service-level agreements, productivity requirements, and performance metrics.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether to handle them through DDR or the Membership desk.
• Follow club policies, procedures, dress code, and safety standards.
• Deliver friendly member service, address and de-escalate member concerns, and escalate concerns as appropriate.
• Work collaboratively to achieve club goals and perform other duties, including assignments in other departments, as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed