Omni Experience Supervisor Full Time

BJ's Wholesale Club•Newark, DE

4d•$21•Onsite

About The Position

The Omni Experience Supervisor works closely with the Assistant Club Manager to provide leadership and direction within the club and drive club performance, particularly in the departments they directly manage. The supervisor performs Omni functions, leads Omni team members, establishes operational efficiencies, maintains policies and procedures, and delivers an outstanding member experience. The role administers digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club. The supervisor leads, coaches, trains, and develops team members; supports hiring and performance management; communicates expectations and results; and helps ensure departments are appropriately staffed. They manage order fulfillment and related operations, monitor performance and reporting, maintain organized and safe Omni work areas, and uphold club policies and service standards. Regular, predictable, full attendance is an essential function of the job.

Requirements

At least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
Experience setting performance goals, meeting deadlines, organizing workflow, assigning tasks, supporting staff, reporting to Assistant Club Management, monitoring employee productivity, and communicating information to Club Leadership.
Demonstrated leadership capabilities, including driving team member engagement, managing or supervising cross-functional teams, training team members, and driving and communicating results.
Ability to own and deliver strategic initiatives and objectives.
Commitment to delivering outstanding service to all members.
Open shift availability is required.
Must be at least 18 years old.
Computer proficiency is required.
Ability to master the use of digital devices and handheld RF scanners.
Ability to meet Omni productivity expectations, service-level agreements, performance metrics, and goals.
Regular, predictable, full attendance is an essential job function.
Ability to move frequently on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.
Frequently lift objects up to 50 pounds; may need to lift and move heavier or awkward objects with assistance.

Nice To Haves

Previous order-pulling experience.
Previous RF scanner experience.

Responsibilities

Lead Omni operations and team members, and administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
Process member orders by picking merchandise from pick lists using an RF device, moving items to staging, and verifying merchandise.
Maintain accurate merchandise locations and organized product placement and staging areas.
Communicate inventory and equipment problems to Home Office, recommend process improvements for inventory discrepancies, and report expired or short-dated items to Club Leadership.
Ensure orders are picked promptly and meet productivity expectations and service-level agreements, following established SOPs for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and order-pulling practices.
Manage and assess team member performance; provide actionable feedback; coach and develop talent; assist with hiring, training, and performance management; and help ensure appropriate staffing.
Coordinate with the club team to pull merchandise from reserve when possible to avoid sales-floor replenishment.
Print staging tickets, packing slips, shipping labels, and related documents; securely package orders according to SOPs.
Keep the SFC/BOPIC area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and handle damaged or spoiled goods according to SOPs.
Process returns to the club and determine how to handle them through DDR or the Membership desk.
Review and manage daily and weekly Omni reporting, and meet Omni productivity expectations, service-level agreements, metrics, and goals.
Maintain club policies and procedures, including dress code, and review ordering and replenishment of department supplies.
Set service standards, support team members in resolving member concerns, and uphold a safe and positive experience for members and team members.
Lead teams in meeting GOLD club standards, including maintaining a clean and organized Omni area and cleaning and maintaining storage bins according to safety standards.
Use business data and reporting to understand performance, identify trends and opportunities, address process breakdowns, and communicate the relationship between operational performance and club goals.
Perform other duties as assigned, including working in other departments as needed.

Benefits

Weekly pay.
Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
Paid vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Three medical plan options.
Optional dental insurance.
Optional vision insurance.
Health Savings Account (HSA) options.
Flexible spending account options.
401(k) retirement savings plan with a company match for team members age 18 and older.
Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.