OMHC Lead Administrative Assistant

Synergy Family Services•Hyattsville, MD

1d•Onsite

About The Position

Synergy Family Services, Inc. is seeking a highly organized and detail-oriented OMHC Lead Administrative Assistant to oversee daily administrative operations within our Outpatient Mental Health Center (OMHC). This full-time, in-person role is responsible for supervising administrative staff, ensuring efficient office workflows, and maintaining compliance with organizational and regulatory standards.

Requirements

Bilingual-(Fluent in Spanish)
High school diploma or equivalent required
Previous experience in administrative or office management, preferably in a healthcare or behavioral health setting
Supervisory or leadership experience preferred
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Proficiency in electronic health records (EHR) systems and Microsoft Office Suite
Understanding of HIPAA compliance and confidentiality standards

Nice To Haves

Associate’s or Bachelor’s degree preferred
Knowledge of insurance verification, billing processes, and authorizations preferred

Responsibilities

Oversee all Administrative Assistants, including delegation and completion of tasks
Monitor office supply levels and coordinate needs with the Office Manager
Ensure administrative staff consistently reflect the agency’s mission, vision, and values
Participate in interviewing and training new administrative staff
Oversee and ensure efficiency of the client referral process
Ensure completion of monthly insurance eligibility verifications
Ensure all referrals are accurately entered into the electronic database system
Oversee timely completion of doctor billing processes
Ensure efficient processing of OMHC and PRP initial authorizations
Ensure referral information is properly documented in intake files
Oversee client medical records requests and ensure timely processing
Monitor and ensure completion of client discharges
Ensure timely mailing of ITPs, IRPs, and therapy status letters
Ensure prompt and professional response to emails
Review and approve timesheets and invoices
Collaborate with Leadership Team members as needed
Oversee and manage physician scheduling
Ensure compliance with HIPAA and confidentiality regulations
Track and complete Key Performance Indicators (KPIs)