Oil Change Assistant Manager - Shop#696 - 1524 N Ed Carey Dr

Driven Brands•Harlingen, TX

3d•Onsite

About The Position

Take 5 Oil Change is hiring an Assistant Shop Manager to support the Shop Manager with daily operations, team development, and customer service in a fast-paced automotive service environment. The Assistant Shop Manager may serve as Manager on Duty, coordinating workflow and helping ensure the shop remains safe, efficient, and focused on delivering high-quality service. Paid, hands-on training is provided to teach the technical skills and service standards needed for the role; automotive experience is valued but not required. The position includes completing Certified Technician training, performing Certified Technician and Lead Technician responsibilities, and supporting opening and closing procedures, inventory counts and adjustments, shop communication, reporting, and operational follow-up. The Assistant Shop Manager also trains and coaches team members, reinforces expectations and procedures, recognizes strong performance, responds to customer needs, and helps resolve concerns professionally. This is an active, hands-on role. Crew members must be able to lift up to 50 pounds; safely maneuver in and out of a shallow, 3-foot-deep pit to position themselves under vehicles; walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods; and work in hot or cold weather when necessary. Take 5 Oil Change is an Equal Opportunity Employer and opposes discrimination based on protected characteristics and statuses.

Requirements

At least 6 months of customer service experience in a fast-paced service environment, delivering consistent and exceptional customer service.
At least 6 months of experience leading, coaching, or mentoring others in a fast-paced environment.
Commitment to following and maintaining facility and safety control policies and practices.
Strong communication skills and comfort providing direction, coaching, and feedback to team members.
Initiative, accountability, and follow-through on responsibilities.
Ability to remain calm, organized, and solutions-focused during busy periods.
Ability to meet applicable age and certification requirements, including Inspector Certification when required.
Reliable transportation to and from the work location.
Ability to lift up to 50 pounds and safely maneuver in and out of a shallow 3-foot-deep pit to position oneself under vehicles.
Ability to walk, stand, bend, stoop, twist, hold, grasp, pull, and turn for extended periods.
Ability to work in hot or cold weather conditions when necessary.

Nice To Haves

Automotive experience is valued but not required.

Responsibilities

Complete Certified Technician training.
Serve as Manager on Duty when needed, coordinating workflow and helping the team deliver safe, efficient, high-quality service.
Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
Identify opportunities to improve shop performance and take on additional leadership responsibilities when the Shop Manager is unavailable.
Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
Perform all Certified Technician and Lead Technician responsibilities.
Complete opening and closing procedures.
Assist with daily inventory counts and adjustments.
Support shop communication, reporting, and operational follow-up.