Officer, Sustainer Strategy

International Rescue Committee•New York, NY

18d•$77,000 - $87,000

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness and support for its advocacy goals. Job Overview The Officer, Sustainer Retention supports the strategy and execution of the IRC’s monthly, quarterly, and annual donor (sustainer) program — a key revenue stream projected to raise over $20M annually from more than 50,000 recurring supporters. This role focuses on deepening donor relationships, improving retention, and maximizing the long-term value of the sustainer file through high-quality, audience-led, multichannel campaigns. Reporting to the Associate Director of Retention & Integrated Marketing — and working in close partnership with the Senior Officer, Standard Retention; audience leads; channel leads; analytics; MarTech; production; and external vendors — the Officer helps implement and optimize sustainer donor journeys across email, SMS, p2p text, direct mail, telemarketing and other channels, while supporting personalized touchpoints for high-value sustainer segments.

Requirements

Bachelor's degree in communications, marketing, or a closely related field preferred. Equivalent experience also considered.
At least 5 years of experience in donor engagement, direct marketing, or development.
Experience managing donor journeys or retention programs, ideally including monthly giving programs.
Strong familiarity with CRM systems, segmentation, and campaign workflows.
Highly organized, detail-oriented, and deadline-driven.
Strong understanding of multichannel campaign execution and donor experience design.
Skilled collaborator with experience working across teams and managing vendor relationships.
Analytical mindset with experience using data to improve performance and retention.
Passionate about donor engagement and long-term value generation.
Dedication to the mission and values of the International Rescue Committee.

Nice To Haves

Proficiency with Salesforce, Springboard, and/or other CRM and marketing platforms preferred.

Responsibilities

Support the development and execution of integrated campaigns that improve sustainer retention and reduce attrition.
Build and manage donor journeys across channels including email, SMS, telemarketing, and direct mail.
Monitor performance metrics (e.g., donor retention, lifetime value, attrition) and support continuous optimization.
Support rollout of stewardship initiatives including donor recognition moments, premiums, and milestone messaging.
Support Senior Officer of Standard Retention to execute strategies to convert one-time donors to monthly giving across digital and offline channels.
Coordinate with acquisition, channel, and audience teams to identify and segment prospects for conversion and upgrades.
Support telemarketing and other channel vendor implementation of campaigns focused on saving, reactivating, and upgrading sustained donors.
Manage timelines, deliverables, and workflows for sustainer-focused campaigns in collaboration with internal and external partners.
Coordinate with production leads to ensure campaigns are deployed accurately and consistently across platforms.
Track and troubleshoot vendor performance, working with creative and analytics teams to uphold quality standards.
Partner with the analytics team to maintain accurate reports and dashboards.
Review and track campaign and donor-level data to inform future testing and segmentation.
Serve as a point of coordination across MMUSA, including with the Supporter Care team, to ensure sustainers receive timely, high-quality service and resolution.
Coordinate with Mid-Level, Bridge, Planned Giving, and other program teams for shared donor stewardship efforts.
Identify opportunities to test new approaches, creative, or messaging strategies across channels to improve sustainer retention and engagement.
Contribute ideas for pilot programs and analyze test results to support a culture of innovation and learning within the sustainer program, with an eye toward long-term growth and retention.
Stay current on sector trends and performance benchmarks in the US, EU/UK, and among IRC's peer organizations.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.