Officer II

Cincinnati Children's•College Hill, TX

6d•$19 - $23•Onsite

About The Position

The Officer II works in Protective Services at Cincinnati Children's College Hill Campus. The position responds to and investigates routine complaints from patients, parents, visitors, and employees, involving expert resources to address concerns in a timely manner. The officer manages traffic and parking, escorts people between parking areas and facilities, controls access to the Medical Center, and performs locking and unlocking duties. The role also supports clinical staff with patient restraint and monitors combative or potentially combative individuals as directed, with annual recertification in physical restraint training required. The officer patrols buildings and grounds by motor vehicle, on foot, and by bicycle; helps ensure only authorized personnel enter hospital premises; checks that visitors, staff, and patients are properly badged; and reports safety and fire hazards or code violations. The role includes way-finding and general assistance for patients and visitors, as well as communicating and enforcing visitor preferences and providing appropriate badges and access. This is a full-time, regular position scheduled for the day shift, 40 hours per week.

Requirements

High school diploma or equivalent.
At least 2 years of work experience in a related job discipline.
Valid driver's license.
Ability to successfully complete TCI training and receive TCI certification within 6 months of the employment start date.
Physical strength, stamina, agility, and control to perform the listed duties safely, comfortably, and without risk of injury to self or others.
Ability to stand for extensive periods.
Ability to walk, stoop, kneel, twist or turn, and lift or carry up to 30 pounds.
Ability to squat or crouch, lunge, and maneuver to the floor.
Ability to slide down a wall while supporting another person's weight.
Ability to get up quickly from the floor to a standing position.

Responsibilities

Respond to, investigate, and resolve routine complaints reported by patients, parents, visitors, and employees, engaging expert resources as needed.
Direct traffic and control parking; escort patients, parents, visitors, and employees to and from parking areas as needed.
Control access to the Medical Center and perform required locking and unlocking duties in buildings and on grounds.
Assist clinical staff with patient restraint as instructed, and monitor combative or potentially combative individuals as directed.
Complete annual recertification in physical restraint training.
Patrol buildings and grounds by motor vehicle, on foot, and by bicycle.
Ensure only authorized personnel enter hospital premises and verify that visitors, staff, and patients are properly badged before entering or exiting elevators.
Report observed safety and fire hazards and identify violations of Joint Commission, OSHA, NFPA, and Cincinnati Fire Code requirements.
Provide way-finding and general assistance to patients and visitors in a courteous, professional manner.
Communicate visitor policies, respect parents’ or guardians’ and adult patients’ visitor preferences, enforce approved and unapproved visitor designations, and provide badges and access appropriate to individual needs.