Officer II
About The Position
The Officer II works in Protective Services at Cincinnati Children’s Burnet Campus on the night shift. The position responds to and investigates routine complaints from patients, parents, visitors, and employees, engaging expert resources to address concerns in a timely manner. It directs traffic, controls parking and facility access, escorts people to and from parking areas, and completes building and grounds locking and unlocking needs. The officer patrols buildings and grounds by motor vehicle, foot, and bicycle; checks authorization and badging; identifies and reports safety and fire hazards; and provides way-finding and general assistance. The role also communicates and enforces visitor preferences and policy, providing appropriate visitor badges and access. Officers assist clinical staff with physical restraints and monitor combative or potentially combative people as directed. Annual physical restraint training recertification is required. This is a regular, full-time position scheduled for 40 hours per week. The listed expected starting pay range is $18.66–$22.89; starting pay depends on experience, skills, and equity, and additional pay and benefits may apply.
Requirements
- High school diploma or equivalent.
- At least 2 years of work experience in a related job discipline.
- Valid driver's license.
- Ability to successfully complete TCI training and obtain TCI certification within 6 months of the employment start date.
- Physical strength, stamina, agility, and control to perform the listed physical tasks safely and without risk of injury to self or others.
- Ability to stand for extensive periods.
- Ability to walk, stoop, kneel, twist or turn, and lift or carry up to 30 pounds.
- Ability to squat or crouch, lunge, and maneuver to the floor.
- Ability to slide down a wall while supporting another person’s weight.
- Ability to get up quickly from the floor to a standing position.
- Ability to relate to customers and communicate clearly and courteously.
Responsibilities
- Respond to, investigate, and resolve routine complaints from patients, parents, visitors, and employees, engaging expert resources as needed.
- Direct traffic and control parking for patients, parents, visitors, and employees.
- Escort people to and from parking areas as needed.
- Control access to the Medical Center and perform required locking and unlocking of buildings and grounds.
- Assist clinical staff by physically restraining patients or visitors as instructed, and monitor combative or potentially combative people as directed.
- Patrol buildings and grounds by motor vehicle, on foot, and by bicycle.
- Ensure only authorized personnel enter hospital premises and that visitors, staff, and patients are properly badged when entering or exiting elevators.
- Report safety and fire hazards and look for violations of Joint Commission, OSHA, NFPA, and Cincinnati Fire Code requirements.
- Provide way-finding and general assistance to patients and visitors in a courteous, professional manner.
- Communicate visitor policies and enforce parents’/guardians’ and adult patients’ preferences about approved and unapproved visitors.
- Provide visitor badges and access appropriate to individual needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
