Trust Officer II
About The Position
The Trust Officer II manages a portfolio of client accounts and delivers trust and estate planning services. Accounts may include trusts, estates, conservatorships, investment agencies, and IRAs. The role builds and maintains client relationships, coordinates with internal and external partners, and ensures compliance with legal and regulatory requirements, state laws, governing documents, and applicable policies and procedures. The position administers personal trust accounts and estates, manages account onboarding and termination, oversees special assets, assesses account-related risks, and works with clients, Wealth Advisors, legal professionals, and tax professionals. It also supports business development and account servicing, maintains accurate client records, conducts account reviews, and provides account updates to clients or senior management.
Requirements
- High school diploma or GED.
- 1–3 years of experience in trust administration, estate planning, or a related field, and the ability to manage a complex mix of agency, IRA, and trust accounts in a book of at least 150–225 accounts, or an equivalent combination of education and experience.
- Effective verbal and written communication skills.
- Ability to work collaboratively with coworkers, prioritize workload, and remain adaptable under pressure.
- Strong attention to detail, organization, and time management skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to read and comprehend technical instructions, correspondence, policies, procedures, and applicable laws and regulations.
- Ability to interpret policy and procedure manuals accurately and write complex correspondence and professional documentation.
- Ability to present information effectively to customers, clients, and colleagues, and communicate clearly with supervisors.
- Ability to calculate figures and amounts, apply basic algebra and geometry, and resolve problems involving multiple concrete variables in standardized situations.
- Strong understanding of financial markets, investment strategies, and trust and estate planning.
- Familiarity with trust and estate laws, tax regulations, and legal documentation.
- Ability to explain complex financial and legal concepts clearly to clients.
- Adherence to high ethical standards given the sensitive nature of the work.
- Ability to meet the stated physical demands and working-environment conditions, with reasonable accommodation where applicable.
- Regular and predictable attendance is required.
Nice To Haves
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
Responsibilities
- Maintain and administer a full book of existing accounts in compliance with bank policies and procedures, state laws, account documents, and applicable regulations.
- Administer personal trust accounts and review and interpret trust agreements and related documents.
- Assist with estate administration, including marshalling and distributing assets and resolving estate claims.
- Oversee account onboarding and termination.
- Administer unique and special assets, obtaining valuations, inspections, and other required due diligence.
- Identify, assess, and manage legal, financial, and reputational risks associated with client accounts.
- Work with clients and Wealth Advisors to establish comprehensive financial and estate plans.
- Coordinate with legal and tax professionals to ensure trust documentation and tax filings are accurate, timely, and compliant.
- Review and maintain familiarity with assigned accounts’ financial and tax status, risk tolerances, investment objectives, and cash flow needs.
- Conduct regular trust account reviews for compliance with trust terms and applicable regulations.
- Support Wealth Advisors in business development, new client relationships, and expansion of existing client relationships through maintenance, updates, and implementation of financial plans.
- Assist Wealth Advisors with account servicing and complete account service calls in accordance with departmental standards.
- Provide superior customer service, maintain client relationships, and respond promptly to inquiries and requests.
- Maintain accurate, detailed, and organized electronic records of account holdings, transactions, and file documentation.
- Prepare and present account status updates to clients and/or senior management as needed.
- Coordinate with departments including Legal, Compliance, Tax, and Audit to ensure seamless service delivery.
- Perform other duties as assigned.
Benefits
- Generous paid time off in addition to paid federal holidays.
- Student debt employer repayment program.
- 401(k) retirement plan with a 6% match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
