Trust Officer II

First Interstate BancSystem•Watertown, SD

9d•Onsite

About The Position

The Trust Officer II manages a portfolio of client accounts and provides trust and estate planning services. Accounts may include trusts, estates, conservatorships, investment agencies, and IRAs. The role builds and maintains client relationships, coordinates with internal and external partners, and ensures compliance with legal and regulatory requirements, state laws, governing documents, and applicable policies and procedures. The position administers existing accounts, personal trusts, estates, and unique or special assets; oversees account onboarding and termination; and identifies and manages account-related risks. It works with clients, Wealth Advisors, legal and tax professionals, and other departments to support financial and estate planning, accurate documentation and tax filings, and responsive service. The role also maintains account records, reviews accounts for compliance, supports business development, and presents account updates as needed.

Requirements

High school diploma or GED required.
1–3 years of experience in trust administration, estate planning, or a related field required.
Ability to manage a complex mix of agency, IRA, and trust accounts in a book of at least 150–225 accounts, or equivalent combination of education and experience required.
Effective verbal and written communication skills.
Ability to collaborate with coworkers, prioritize workload, and remain adaptable under pressure.
Strong attention to detail, organizational skills, and time management skills.
Computer proficiency, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to comprehend technical instructions, correspondence, policies, procedures, and applicable laws and regulations; accurately interpret policy and procedure manuals.
Ability to write complex correspondence and professional documentation and present information effectively to clients, customers, and colleagues.
Ability to calculate figures and amounts, apply basic algebra and geometry, and use common-sense reasoning to resolve problems involving multiple concrete variables in standardized situations.
Strong understanding of financial markets, investment strategies, and trust and estate planning.
Familiarity with trust and estate laws, tax regulations, and legal documentation.
Ability to explain complex financial and legal concepts clearly to clients.
Adherence to high ethical standards.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.

Responsibilities

Maintain and administer a book of existing accounts in compliance with bank policies and procedures, applicable state laws, account documents, and regulations.
Administer personal trust accounts and review and interpret trust agreements and related documents.
Assist with estate administration, including marshalling and distributing assets and resolving claims.
Oversee account onboarding and termination.
Administer unique and special assets, including obtaining valuations, inspections, and other required due diligence.
Identify, assess, and manage legal, financial, and reputational risks associated with client accounts.
Work with clients and Wealth Advisors to establish comprehensive financial and estate plans.
Coordinate with legal and tax professionals to ensure trust documentation and tax filings are accurate, timely, and compliant.
Review and maintain familiarity with assigned accounts’ financial and tax status, risk tolerances, investment objectives, and cash flow needs.
Conduct regular trust account reviews to ensure compliance with trust terms and regulations.
Support Wealth Advisors with business development, new client relationships, and expansion of existing client relationships through maintenance, updates, and implementation of financial plans.
Assist Wealth Advisors in servicing accounts and complete account service calls in accordance with departmental standards.
Provide superior customer service, maintain client relationships, and promptly respond to inquiries and requests.
Maintain accurate, detailed, and organized electronic records of account holdings, transactions, and file documentation.
Prepare and present account status updates to clients or senior management as needed.
Coordinate with Legal, Compliance, Tax, Audit, and other departments to support seamless service delivery.
Perform other duties as assigned.