Part-time Office Technician/Front desk person--Central Nebraska Veterans' Home
About The Position
The Central Nebraska Veterans’ Home is looking for a part-time office technician/Front desk person. The schedule for this position is one, 12-hour shift per week--7:30am-8:00pm (and possibly opportunities to fill in when needed). Under limited supervision, performs work in the reception area at the facility’s main entrance; answers the facility’s multiple-line phone, establishes incoming and outgoing calls; operates public address systems, paging systems, information boards, and e-mail to facilitate communication; greet visitors, members and employees; answer questions and provide directions. Will provide surveillance of weather conditions and facility alarms; announce and report emergency “codes” per policy as directed; maintain and preserve logs for visitors, members, and facility items to be checked out (including but not limited to facility keys and vehicles). Receive donations at the reception area and notify appropriate staff upon arrival for proper handling; complete and forward donation paperwork as required; maintain office supplies; process reservations for the onsite guest accommodations; maintain Lost & Found area and provide assistance with clerical or distribution projects.
Requirements
- Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment
- Knowledge of office/business/clerical support procedures and practices
- Knowledge of customer service and telephone etiquette practices
- Skill in operating office equipment such as multi-line telephone systems, personal computers, typing, reproduction and scanning equipment, multi-sorters, collators, calculators, posting and mailing machines, and associated software
- Ability to interact tactfully and courteously with visitors, customers, clients, agency employees, and the public in a positive/professional manner
- Ability to communicate clearly
- Ability to work well under pressure and remain calm during emergency situations
- Ability to make independent decisions when circumstances warrant such action
- Ability to learn the organization and layout of the facility and its functions
- Ability to follow written and oral instructions
- Ability to learn the operation of the Reception area and other related communication equipment and practices
- Ability to adapt quickly to changes in procedures
Responsibilities
- Answers the facility’s multiple-line phone, establishes incoming and outgoing calls
- Operates public address systems, paging systems, information boards, and e-mail to facilitate communication
- Greet visitors, members and employees; answer questions and provide directions
- Provide surveillance of weather conditions and facility alarms
- Announce and report emergency “codes” per policy as directed
- Maintain and preserve logs for visitors, members, and facility items to be checked out (including but not limited to facility keys and vehicles)
- Receive donations at the reception area and notify appropriate staff upon arrival for proper handling
- Complete and forward donation paperwork as required
- Maintain office supplies
- Process reservations for the onsite guest accommodations
- Maintain Lost & Found area
- Provide assistance with clerical or distribution projects
Benefits
- comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
