Office Technical Assistant

SPN Networks•Santa Fe Springs, CA

7d•Onsite

About The Position

SPN Networks is a Managed Services Provider specializing in Managed Services. Founded in 2002, we have experienced steady growth throughout the years by nurturing cohesive relationships with our clients. At SPN Networks, we have a close-knit team, comprised of supportive teammates who not only love to work hard to make sure our clients are supported but also enjoy unwinding at the end of the day over a meal together. Our office has an open-door policy, and we frequently solicit feedback from our employees so we can continue to grow our business and improve our service delivery. We are looking for a talented individual to join our team as an Office Technical Assistant. The Office Technical Assistant’s main areas of responsibility are to provide bench tech support, administrative and office support, and on-site IT support assistance. This is an entry-level role at SPN Networks that provides endless opportunities for career growth and advancement. We promote based on performance, which means passion and dedication determine growth. We encourage our team to grow their knowledge of technology by promoting development opportunities.

Requirements

1-3 years of customer service experience in an office setting
Familiarity with IT inventory management and procurement
Technical knowledge and understanding of computer hardware, software, and operating systems
Basic troubleshooting skills
Knowledge of IT security best practices
Strong organizational skills with the ability to multitask and adapt to changes quickly, prioritize tasks, and work independently and on a team
Interpersonal skills such as telephony skills, communication skills, active listening, and customer care
A valid driver’s license and reliable transportation

Nice To Haves

Recent Computer Science and Information Technology graduates
CompTIA A+ and/or MTA certifications

Responsibilities

Assisting with unboxing PCs and other devices and staging the equipment on the tech bench
Managing the PO system, procuring IT equipment, and managing IT inventory
Providing administrative support to our Service Coordinator
Running office errands: picking up material, dropping off equipment at the Apple Store for repair, and delivering equipment to clients and SPN Field Technicians
Providing on-site IT support request assistance with PC, printer, and security software deployments; assisting our Project Team; and moving IT equipment