Office & Team Operations Associate

Good Sports•Braintree, MA

11d•Hybrid

About The Position

Good Sports is seeking an early-career, dependable and adaptable Associate to support the organization’s office and team operations. The role offers exposure to how departments across a nonprofit operate and is suited to someone eager to learn, take initiative, handle varied tasks and build trust through consistent follow-through. The Associate will serve as the front-office representative, welcome visitors, handle calls and emails, coordinate mail, deliveries, meeting rooms and catering, order supplies, and help keep the office presentable. The position also supports organizational scheduling and events, vendor relationships, facilities, administrative records, expense reports and corporate card reconciliation, and new-hire logistics. The Associate will learn essential HR, Finance and IT support basics to provide backup as needed. The role provides general administrative support to Development and Program functions, including CRM data entry, donor acknowledgments and tax receipts, mailing support, invoice collection, and preparation of reports and presentations, along with research and data collection. Other reasonable duties and travel may be required based on business needs. Occasional extended hours and, rarely, weekend work may be required. This is a full-time, exempt, hybrid position in Braintree, Massachusetts. Onsite work is required Tuesday through Thursday, with remote work on Monday and Friday; occasional Monday or Friday onsite attendance may be needed for special events or meetings. The Associate reports to the Vice President, Administration. The annual salary is $55,000–$62,000, based on experience.

Requirements

Enthusiasm and willingness to take initiative, say yes to tasks, and treat no task as beneath them.
Comfort with ambiguity, variety, and working with everyone on the team rather than relying on a fixed routine.
Ability and willingness to learn workplace tools, including Microsoft Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and the Odoo CRM.
Discretion and ability to handle confidential financial and donor information.
Ability to juggle and triage requests from multiple people while maintaining follow-through and a positive manner.
Ability to take direction, follow through consistently, and recognize that all tasks matter.
Willingness to work onsite Tuesday through Thursday in Braintree, Massachusetts, with remote work Monday and Friday and occasional Monday or Friday onsite attendance for events or meetings.
Genuine warmth and positive energy when representing the organization to donors, partners, and visitors; ability to receive feedback and manage up, down, and across the organization.
Intermediate proficiency with common workplace tools such as Outlook Email, Teams, Microsoft Office, and other collaboration platforms and software.

Nice To Haves

Comfort with Adobe and Claude AI.

Responsibilities

Greet visitors and manage incoming calls and emails as the face of Good Sports.
Route mail and deliveries, coordinate meeting rooms and catering, order supplies, and maintain an orderly, well-stocked office.
Manage the organizational calendar and scheduling and support office events.
Coordinate with the landlord, housekeeping, office equipment providers, and other office service vendors.
Handle filing, scanning, records maintenance, mail and deliveries, signature collection, expense reports, and corporate card reconciliation.
Serve as the first point of contact for office issues and help keep the space clean, stocked, and technology-ready.
Coordinate new-hire logistics and help new teammates feel welcome.
Learn essential HR, Finance, and IT support functions and provide backup when needed.
Provide Development administrative support, including CRM data entry, donor acknowledgment letters and tax receipting, donor appeal mailing support, reports and presentations, research, and data collection.
Provide Program administrative support, including CRM data entry, S/H and administrative invoice collection, reports and presentations, research, and data collection.
Travel as necessary based on business needs and perform other duties within reasonable scope.