Office Systems Associate 1

Konica Minolta Business Solutions, U.S.A., Inc.•Riverside, CA

11d

About The Position

Konica Minolta is hiring an Office Systems Associate I in Field Service. The role provides on-site maintenance, diagnostics, repairs, installation and de-installation, and customer call assistance for Konica Minolta multifunction printers and printers as well as non-Konica Minolta printers. It also involves configuring and troubleshooting printing and scanning network issues on Windows and Mac OS, loading print drivers, cloning files, transferring address books, and performing firmware upgrades. The associate travels locally each day to customer sites, manages territory workload, and maintains customer communication and satisfaction. Occasional travel outside the local area is required for training. The role includes completing training, meeting internal productivity metrics, developing technical skills, maintaining territory truck inventory, training customers in basic device functions, completing weekly timesheets and expense reports, and providing sales support when needed. The position requires use of a personal car, eligible for the company’s vehicle maintenance compensation program.

Requirements

Electrical/mechanical aptitude.
Excellent time-management skills and ability to prioritize activities and schedules effectively.
Professional appearance and demeanor.
Excellent verbal and written communication skills.
Ability to work well with others as part of a team.
Understanding of territory parts budgets and inventory control.
Basic knowledge of Word and Excel.
High school diploma or GED.
Zero to one year of experience related to technical repair of business equipment.
Certified or working toward certification in N+ or equivalent.
Pass a background check, security test, and drug test.
Reliable transportation and a valid driver's license; the position requires use of a personal car.
Ability to lift up to 50 pounds.

Nice To Haves

Technical school training preferred.
For internal applicants: Konica Minolta internal certifications in Outward Associate, Outward Professional, and Office Product Foundations Classroom.

Responsibilities

Perform on-site maintenance, diagnostics, repairs, and customer call assistance for assigned Konica Minolta and non-Konica Minolta products.
Install and de-install equipment; configure and troubleshoot printing and scanning network issues on Windows and Mac OS; load print drivers; clone files; transfer address books; and perform firmware upgrades.
Travel locally each day to customer sites, manage territory workload, and maintain customer communication and satisfaction.
Travel outside the local area occasionally for training.
Communicate customer or field issues to management.
Complete training classes and service products effectively, requesting assistance when necessary to meet customer demands.
Follow call-handling procedures and meet internal productivity metrics, including performance above 85% after six months of service.
Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
Use company-issued technology and assets to access service documentation and become familiar with its contents.
Maintain accurate ASL truck inventory for the designated territory.
Train customers on basic printing, scanning, and copying functions.
Complete weekly timesheets and expense reports accurately and on time.
Provide sales support as required, including advising sales about problem accounts and service leads.