Support - Office Support
About The Position
Jenkins Plumbing Company is seeking a highly organized, customer-focused, and dependable Office Support Professional to join our Lakeland, Florida branch. This role is ideal for someone who enjoys administrative work, customer service, problem-solving, and supporting the day-to-day operations of a growing company. The Office Support Professional provides administrative and operational support to the branch by assisting with customer communication, scheduling, data entry, recordkeeping, invoicing, purchasing support, and general office functions. This position requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities while maintaining accuracy and professionalism.
Requirements
- Previous administrative, office support, receptionist, or customer service experience preferred
- Strong computer skills including Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to multitask and prioritize effectively
- Professional appearance and demeanor
- Strong attention to detail
- Ability to maintain confidentiality
- Dependable attendance and punctuality
Nice To Haves
- Construction, plumbing, service industry, or dispatching experience
- Experience with scheduling software or ERP systems
- Experience working in a fast-paced office environment
Responsibilities
- Answer incoming phone calls and direct inquiries appropriately
- Greet customers, vendors, and visitors professionally
- Perform data entry and maintain accurate records
- Assist with filing, scanning, and document management
- Maintain office supplies and place orders as needed
- Prepare reports, spreadsheets, and correspondence
- Support branch leadership with administrative projects
- Provide excellent customer service both in person and over the phone
- Assist customers with general questions and service-related inquiries
- Communicate professionally and courteously with customers, vendors, and employees
- Help resolve routine customer concerns and direct issues to appropriate personnel
- Assist with scheduling appointments and coordinating service requests
- Support communication between office staff, field personnel, and management
- Monitor and update schedules as needed
- Help ensure timely communication regarding customer appointments and job updates
- Assist with invoice processing and documentation
- Support purchasing and material order tracking
- Maintain accurate records and reports
- Assist with job file organization and documentation
- Help ensure branch records remain organized and compliant
- Support daily branch operations
- Maintain confidentiality of company and employee information
- Assist with special projects and branch initiatives
- Perform miscellaneous administrative duties as assigned
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Coverage
- Employee Stock Ownership Plan (ESOP)
- 401(k) Retirement Plan
- Flexible Spending Account (FSA)
- Direct Deposit
- Weekly Pay
- Paid Vacation
- Personal Time Off Opportunities
- Professional Development Opportunities
- On-the-Job Training
- Advancement Opportunities
- Long-Term Career Growth
- Supportive Leadership Team
- Employee Appreciation Events
- Family-Oriented Culture
- Stable, Growing Company
- Team-Focused Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
