Office Support Supervisor

Rosecrance Behavioral Health • Crystal Lake, IL

7h • Onsite

About The Position

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Requirements

• Minimum Bachelor’s Degree
• Minimum of three years’ experience in word processing and general office procedures and practices or an equivalent combination of education, training and experience
• Advanced knowledge of MS Excel, Word, PowerPoint
• Above average knowledge of public and private behavioral health billing and standards
• Minimum of one year of staff supervisory experience or an equivalent combination of education, training and experience
• Must have a demonstrated history of project implementation, follow thru, and adherence
• Excellent organizational skills
• Ability to work independently
• Excellent oral and written communication skills

Responsibilities

• Work an eight hour shift five days a week and be available to work additional hours when necessary. Overtime may be required.
• Provide all support services for facility Administrator/Director.
• Ensure that all financial aspects of the campus are in compliance and that required benefits verification, authorizations, and co-pay collections are occurring without incident.
• Maintain inventory and order all office, copier and computer supplies.
• Supervise the Medical Records staff, Patient Accounts Representatives Receptionists, and Evening Receptionists, including orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
• Consult with Administrator to develop policies, goals, objectives and procedures for the Clerical Department.
• Serve as a member of the Administrative Team and participate in all team meetings and activities.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by management.

Benefits

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level