Office Support Specialist (Building Inspections)

City of Odessa•Odessa, TX

1d•Onsite

About The Position

Under basic supervision, performs administrative support functions for the Building Inspections Department. Responds to questions/complaints/filing/processing with/from homeowners, contractors, city employees and customers regarding building inspections. Essential duties and responsibilities may include, but are not limited to, taking phone calls for the Building Official, maintaining records and files, developing and organizing filing systems, compiling data and developing reports, assisting with office support duties, filling in for the Administrative Assistant by attending board meetings and taking minutes, coordinating department communications, running mail deliveries and pick-ups, issuing and processing permits and payments, taking inspection requests from customers, entering inspection requests into the appropriate inspector log, supporting divisional operations with regular and timely attendance, and supporting the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior, maintaining confidentiality, and performing other duties as required or assigned.

Requirements

High School Diploma or GED required
One year of customer service and computer experience.
Skill in operating communications equipment and personal computer.
Skill in entering information and inspection request into a computer system with speed and accuracy.
Skill in following standard operating and safety procedures, and verbal and written instructions.
Skill in looking up permit information and inspection records as requested by the public and for inspection staff.
Skill in establishing and maintaining cooperative working relationships with the public and co-workers.
Self-motivated with problem solving initiative.
Team-work approach to all tasks, endeavors and customer relations.

Responsibilities

Takes phone calls for Building Official as assigned.
Maintains records and files.
Develops, organizes and maintains filing system for documents and records in paper copy and digital formats.
Compiles data and develops summary and status reports; assists with office support duties.
Fills in for Administrative Assistant in absence by attending board meetings and take minutes.
Coordinates Department communications as assigned.
Runs mail deliveries and pick up.
Issue of various permits as assigned, enters the permit data in the computer systems and processes payment for permits.
Takes request for inspections from customers at the service counter, via telephone and electronically.
Enters inspection request on the appropriate inspector log.
Supports the divisional operations with regular and timely attendance.
Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.