Office Support Specialist
About The Position
Come join the public service team at Goodhue County Health & Human Services! You will be a part of skilled, caring and knowledgeable HHS professionals whose talents and contributions promote, strengthen and protect the health of individuals, families and communities in Goodhue County every single day! Goodhue County Health & Human Services is seeking qualified applicants for an Office Support Specialist. This is a very busy front desk receptionist/customer service position. Greet and meet client applicants, receive phone calls and transfer to case workers, and provide other administrative support to Health & Human Services. Bilingual abilities (Spanish and English) are a plus. Applicant will be required to learn special software computer programs.
Requirements
- A high school degree or GED
- Experience with clerical work
- Experience working directly with the public
- Applicant will be required to learn special software computer programs.
Nice To Haves
- Bilingual abilities (Spanish and English) are a plus.
Responsibilities
- Greet persons coming into the Health & Human Services Office.
- Accepts phone calls & transfers the call to the appropriate worker.
- Asks questions to determine client’s needs & directs the client to the appropriate staff member.
- Assists clients in the proper completion of forms.
- Provides clients with information on other community resources.
- Assembles & sends application materials, attachments & other forms necessary for obtaining services.
- Sorts, distributes & scans incoming mail. Collects & prepares outgoing mail.
- Enters information into & retrieves information from the computer data base.
- Communicate frequently about shared duties with front desk and phone staff.
- Explain a wide variety of requirements, policies, and procedures regarding services for all units of HHS to customers and professionals.
- Process numerous DHS applications to enable Financial Workers to approve/deny local, state and federal benefits.
- Review case file information and provide customer assistance as appropriate and/or as needed.
- Scan essential documents in client records.
- Accept payments and issue receipts.
Benefits
- medical, dental, vision and accident insurance
- health savings account
- employer paid life insurance
- short and long-term disability insurance
- pre-tax flexible spending accounts
- retirement plan
- tax-deferred compensation
- vacation and sick leave
- 13 paid holidays per year
- Public Service Student Loan Forgiveness (PSLF) program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
