Office Support Specialist
About The Position
The Office of Undergraduate Financial Aid (UFA) and Student Employment (SE) at Princeton University is a unit within the Office of the Dean of the College (ODOC). The undergraduate financial aid program supports and advances Princeton’s commitment to ensuring that students from all economic backgrounds can afford to attend. The office awards aid to over 4,000 students annually with a scholarship budget of over 325M in FY26. Student Employment facilitates the hiring of 3,000 students annually across both the aid and non-aid populations as well as supporting over 1,000 student employee supervisors. The Office Support Specialist works across the financial aid and student employment programs by providing customer service support for current and prospective applicants and processing support to the counseling, compliance, and student employment teams.
Requirements
- High school diploma or GED
- Five or more years of work experience
- Outstanding communication skills, both written and oral
- Highly organized with efficient, consistent, and accurate work habits
- Knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Knowledge of Google Drive, Docs, Forms, and Sheets
Nice To Haves
- Higher Education experience desired but not required.
Responsibilities
- Serves as the first point of contact for Student Employment and one of the primary points of contact for UFA, acting as a public face of the office.
- Responds to and directs walk-in traffic, answers phones, monitors and responds to office email inquiries for student employment aid aid, makes appointments as needed, escalates inquiries to senior staff as needed, troubleshoots and responds to inquiries and communicates technical or other issues impacting students and families while navigating the employment and financial aid processes.
- Serves as the primary processor of student I-9 forms and Student Employment Verifications.
- Manages requests to create financial aid histories for students and alumni applying to graduate programs.
- Reviews confidential student and financial information to prep over 5000 files for counselor review, determining completion of the financial aid application by reviewing tax documents to determine missing information and reaching out to students for additional information as needed.
- Reviews financial aid documents submitted as needed as part of federal aid verification.
- Assists senior counseling staff with projects as needed including support for student employment projects, scholarship assignments, file notations, address changes, study abroad letters and others as assigned.
- Assists the compliance team in troubleshooting issues with mismatches in FAFSA applications, collecting reviewing and certifying verification documents submitted by students for accuracy.
- Coordinates the Director and Deputy Director's schedules as needed and prepares meeting materials, presentations and follow-up documents to assist in accomplishing the unit’s objectives.
- Communicates, handles correspondence, and replies as appropriate to phone, paper, or electronic inquiries on behalf of the Director and Deputy Director.
- Performs other tasks as assigned including assisting the Director and Deputy Director with special projects, such as preparing materials to the specifications of external departments (i.e) the Office of Audit and Compliance.
Benefits
- Comprehensive benefit program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
