Office Support Specialist

Western National Group & Umialik Insurance•Seattle, WA

2d•Hybrid

About The Position

Western National Insurance Group is seeking an Office Support Specialist to join their team. This role provides administrative and clerical support to the department and office. The company is a private mutual insurance company with over 120 years of experience and is known as “The Relationship Company®,” prioritizing friendly and helpful interactions.

Requirements

Good communication skills.
Demonstrated ability to pay attention to details.
Proficient use of various core systems, office and computer equipment, and software packages.
High school diploma or equivalent.
Ability to follow processes.
Time management skills and the ability to meet deadlines.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Performs duties that are routine and clerical in nature.
Processes new business applications and legal notices.
Keeps accurate and current records of new business applications in designated systems that are accessible to others.
Opens, sorts, and delivers daily mail to the appropriate person or department.
Scans documents into designated systems that are accessible to others.
Assembles and folds paperwork, stuffs envelopes, and prepares mailings.
Weighs, meters, and prepares outgoing mail and packages for pick up or drop off at the post office.
Performs special projects and other duties as assigned to support the underwriting department and the office.
Seeks relevant information and answers to key questions from defined sources.
Applies knowledge to help solve problems.
Contacts other internal departments and team members.
Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.