Office Support Specialist

NEIU•Chicago, IL

2d•Onsite

About The Position

Integral member of the customer service team in Financial Aid, Scholarships and Student Employment; serves as an employment liaison between the student employee and the hiring department; disseminates employment information and collaborates with Counseling and Career Development Services. This is the primary customer service representative to the Student Employment Office and the first point of contact for both prospective and current student employees to assist with job search, hiring documents and meeting payroll deadlines. The role coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide. Responsible for scanning using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval. Disseminates information concerning student employment programs. Informs departments of employment and wage increase processes for student employees; informs departments of process for extensions in hours per week that a student may work. Maintains confidential student employee records and files. Assists with the postings and editing of available on campus job positions (e.g. bulletin boards, handshake website). Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit. Coordinates marketing of Student Employment outreach, maintains communications with Student Employee group in NEIUport and tracks participation rates each year. Assists the team in establishing annual targets. Assists with the orientation, trainings, events and supervision of student workers in the Student Employment Office. Assists students with understanding direct costs (primarily tuition and fees) and how an employment experience is a source of addressing cost of. Performs related duties as assigned.

Requirements

High school diploma or equivalent.
Eighteen (18) months of college coursework in any curriculum OR eighteen (18) months of work experience performing office/clerical activities, including the use of computer systems.

Responsibilities

Serves as an employment liaison between the student employee and the hiring department.
Disseminates employment information and collaborates with Counseling and Career Development Services.
Acts as the primary customer service representative to the Student Employment Office.
Assists student employees with job search, hiring documents, and meeting payroll deadlines.
Coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide.
Scans documents using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval.
Informs departments of employment and wage increase processes for student employees.
Informs departments of the process for extensions in hours per week that a student may work.
Maintains confidential student employee records and files.
Assists with the postings and editing of available on-campus job positions.
Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit.
Coordinates marketing of Student Employment outreach.
Maintains communications with the Student Employee group in NEIUport and tracks participation rates.
Assists the team in establishing annual targets.
Assists with the orientation, trainings, events, and supervision of student workers in the Student Employment Office.
Assists students with understanding direct costs and how employment experience addresses cost of attendance.
Performs related duties as assigned.