Office Support Specialist

Northeastern Illinois University•Chicago, IL

18h•Onsite

About The Position

Integral member of the customer service team in Financial Aid, Scholarships and Student Employment; serves as an employment liaison between the student employee and the hiring department; disseminates employment information and collaborates with Counseling and Career Development Services. Primary customer service representative to the Student Employment Office. First point of contact for both prospective and current student employees to assist with job search, hiring documents and meeting payroll deadlines. Coordinates department referrals and determines student eligibility for Federal Work Study or Student Aide. Responsible for scanning using specialized equipment to convert physical documents into digital images, ensuring clarity, accuracy, and proper organization for retrieval. Disseminates information concerning student employment programs. Informs departments of employment and wage increase processes for student employees; informs departments of process for extensions in hours per week that a student may work. Maintains confidential student employee records and files. Assist with the postings and editing of available on campus job positions (e.g. bulletin boards, handshake website). Advises hiring agents when students participating in the Federal Work Study program are approaching their earnings limit. Coordinates marketing of Student Employment outreach, maintains communications with Student Employee group in NEIUport and tracks participation rates each year. Assists the team in establishing annual targets. Assists with the orientation, trainings, events and supervision of student workers in the Student Employment Office. Assists students with understanding direct costs (primarily tuition and fees) and how an employment experience is a source of addressing cost of. Performs related duties as assigned.

Requirements

High school diploma or equivalent.
Eighteen (18) months of a combination of college coursework in any curriculum or office/clerical work experience including computer systems use.

Responsibilities

Serve as the primary customer service representative for the Student Employment Office.
Act as the first point of contact for student employees regarding job search, hiring documents, and payroll deadlines.
Coordinate department referrals and determine student eligibility for Federal Work Study or Student Aide.
Scan documents using specialized equipment to create digital images, ensuring accuracy and organization.
Disseminate information about student employment programs.
Inform departments about employment processes, wage increases, and hour extensions for student employees.
Maintain confidential student employee records and files.
Assist with posting and editing available on-campus job positions.
Advise hiring agents on student earnings limits for Federal Work Study.
Coordinate marketing and outreach for Student Employment.
Maintain communication with the Student Employee group and track participation rates.
Assist the team in establishing annual targets.
Support the orientation, training, events, and supervision of student workers.
Assist students in understanding direct costs and how employment can help address them.