Office Support Specialist

City Of Charleston • Charleston, WV

2d • Onsite

About The Position

Performs data entry of criminal reports and warrants, prepares reports based on phone-in and walk-in customer interactions, and provides administrative support to sworn officers. This position requires a flexible schedule to meet City and departmental needs. Standard shifts are 12 hours and may include: 6:00 a.m. - 6:00 p.m., 7:00 a.m. - 7:00 p.m., 6:00 p.m. - 6:00 a.m., 7:00 p.m. - 7:00 a.m. Shifts may include nights, weekends, and holidays as required.

Requirements

• High school diploma or GED preferred.
• Prior experience with Microsoft Word and Excel preferred.
• Must obtain and maintain WEAPON/NCIC Certification from the West Virginia State Police Academy within one (1) year of hire.
• Accountability: Takes responsibility for actions and outcomes.
• Adaptability: Responds positively to change.
• Communication: Communicates clearly, concisely, and respectfully.
• Initiative: Proactively addresses tasks and challenges.
• Judgment and Decision-Making: Makes sound, fact-based decisions.
• Customer Service: Provides courteous, accessible, and high-quality service.
• Professional Development: Actively builds skills and job knowledge.
• Teamwork: Collaborates effectively to achieve departmental and City goals.

Responsibilities

• Perform data entry for criminal reports and warrants.
• Prepare reports based on phone-in and walk-in customer interactions.
• Answer telephone calls and respond to emails; route inquiries or provide information as appropriate.
• Greet and assist visitors, customers, and internal staff.
• Maintain and order office supplies and materials.
• Prepare reports, letters, memoranda, and other correspondence.
• Maintain organized filing systems (physical and electronic).
• Transcribe information accurately.
• Collect, sort, and distribute mail.
• Conduct background checks.
• Support departmental goals by meeting performance expectations and contributing to strategic objectives.
• Demonstrate efficiency in balancing the needs and expectations of internal and external stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED