Office Support III (Register of Wills Department)

County of Berks • Reading, PA

1d • Onsite

About The Position

Provides customer service and clerical support for the Register of Wills department.

Requirements

• High school diploma or G.E.D. certification from a recognized issuing agency.
• Four (4) years of related experience in an office setting.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Knowledge of general office practices.
• Ability to type accurately and quickly.
• Ability to operate office equipment including fax machines, copiers, adding machines, and printers.
• Demonstrated proficiency in the use of Microsoft Word and Excel.
• Skill in organization and time management.
• Ability to work most of the time independently.
• Ability to exercise good judgment.
• Ability to provide a high level of customer service, both on the phone and in person.
• Ability to handle stress.
• Physical presence in the office is required.

Responsibilities

• Probate estates - extensive probate knowledge, including probate petitions submitted by pro-se and attorneys; includes reviewing probate petitions and conducting TEAMS meetings. Daily review of the TEAMS calendar; confirm paperwork is received. This person must be knowledgeable of required forms and timelines and be able to precisely relay that information. More independent work: handling complex situations that may arise during probate.
• Vast knowledge of the genealogy records kept on site, understanding how to research to complete requests by mail and email. Able to complete inquiries for colleagues and the public; relay correct information; process all requests, including but not limited to certified and non-certified copies of all documents, and correctly and efficiently fulfill requests.
• ROW email. This person will be able to efficiently answer questions.
• Notice/Status reports - correctly enter, scan, and file daily reports submitted through mail and over the counter. Monthly reports are required, checking data and completing the process independently.
• Process genealogy inquiries via email and marriage license applications.
• Provide backup for individuals on vacation, which could include marriage, orphans' court, and inheritance tax processing.
• More knowledgeable on the phone and at the counter with the public, attorneys, and paralegals.
• This position requires more independent work; time management; good judgment; and the ability to multitask.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED