Office Support Clerk III (AUX)

City of Vancouver • Vancouver, BC

1d • CA$31 - CA$37 • Onsite

About The Position

This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable.

Requirements

• Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.
• Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
• Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
• Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred.
• Comfortable working with exposure to sensitive and potentially distressing subject matter, including enforcement-related documentation, behavioural and medical euthanasia, and deceased animals.
• Comfortable communicating effectively orally and in writing, and to deal tactfully and effectively with the public, including in sensitive, emotionally charged, or conflict situations.
• Familiar with trauma-informed, equitable, and inclusive approaches when working with diverse and vulnerable populations.
• Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously.
• Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City’s accounting processes including deposits and time entry is preferred.
• Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
• Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
• Experience in payment processing and balancing daily to an account session and float is an asset.
• Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.

Responsibilities

• Preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department’s administrative process.
• Processing incoming office mail and emails.
• Attending front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes.
• Attending incoming complaints and dispatching calls for the Animal Control Officers while practicing efficiency and diplomacy.
• Checking daily cash deposits and processing all related documents and reports.
• Creating and maintaining office files for consistent and accurate data tracking.
• Performing duties with little supervision and making independent decisions based on knowledge of departmental and City Policies and Procedures.
• Working with various departments and agencies, both internally and externally, in the City of Vancouver.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED