Office Support Coordinator (Administrative Support Coordinator II)

CSU Careers • San Diego, CA

19h • Hybrid

About The Position

San Diego State University is seeking an Office Support Coordinator (Administrative Support Coordinator II) to provide front-line customer service and administrative support for Transportation Services (TS). This role is central to ensuring a positive experience for faculty, staff, students, and guests by assisting with parking inquiries, policy interpretation, and appeals processes.

Requirements

• Fully functional knowledge of and skill in standard office procedures and practices.
• Ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to clearly communicate orally and in writing.
• Ability to use and quickly learn new office support technology systems and software packages.
• Two to three years of experience in a customer service role in a university setting is preferred.
• Parking Enforcement Certified Professional (PECP) and/or Parking, Transportation, and Mobility Professional (PTMP) is preferred.
• Proven ability to multi-task work priorities while answering calls, email and customers at the service window.
• Knowledge of the California Vehicle Code and Americans with Disabilities Act.
• Proficiency in Microsoft Word & Excel.
• Data management/tracking skills (analyzing large data sets, extracting data from software, data cleaning/organizing).
• Experience using artificial intelligence (AI) for customer service needs.

Nice To Haves

• Two to three years of experience in a customer service role in a university setting.
• Parking Enforcement Certified Professional (PECP) and/or Parking, Transportation, and Mobility Professional (PTMP).

Responsibilities

• Provide day-to-day assistance at the service window, through email, and over the phone.
• Explain university parking rules and regulations, uphold policies, and resolve customer inquiries and concerns.
• Work daily in parking management softwares (including but not limited to: T2 Systems, Offstreet, PayByPhone, etc.) to troubleshoot customer issues and maintain accurate records.
• Provide determinations on first-level appeals; coordinate the administrative hearing process and superior court process for second- and third-level appeals when requested by the responsible party.
• Share responsibility for coordinating the Safe Driver program with other officer support staff.
• Assist in all office operations when student assistants or staff are unavailable; utilize and maintain proficiency in all software applications within Transportation Services.
• Partner with colleagues to ensure efficient workflows, customer satisfaction, and adherence to university policies.
• Coordinate student assistant recruitment, interviews, training, and task management.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the University of California system.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED