OFFICE SUPV CLINIC

Covenant Health•Kingston, TN

About The Position

The Office Supervisor oversees and coordinates the day-to-day office activities of one or more service areas within Kingston Family Practice. Areas of responsibility may include accounts receivable, insurance, credit and collections, patient registration, and personnel activities. The position is directly responsible to the Office Manager and collaborates with patients, physicians, and other care team members as part of a team-based approach to patient care. This is a full-time, day-shift position, scheduled for 80 hours per pay period.

Requirements

High school diploma or equivalent.
Basic understanding of general office procedures and general accounting principles.
Previous experience in medical office supervision.
Effective human relations and communication skills.
No licensure required.

Responsibilities

Oversee departmental policies and procedures, objectives, quality assurance, and safety standards in assigned functional areas.
Train and supervise assigned personnel; interview candidates, recommend hiring and termination, and provide input to annual evaluations.
Maintain internal controls, including cash receipt systems and encounter form tracking.
Handle and resolve patient complaints, referring major complaints to providers or the manager as needed.
Assist with payment and business office problems.
Assist with refunds and credit adjustments to patient accounts.
Prepare and send purchase, repair, supply, and equipment requests to the Office Manager.
Arrange and assign short- and long-range staffing in assigned areas.
Research equipment, staffing, and renovation problems and recommend solutions.
Operate the assigned area within budget constraints as possible.
Maintain professional growth and development through seminars, workshops, and professional affiliations to stay current with trends in the field.
Follow Studer principles, including rounding and AIDET.
Participate in administrative staff meetings and attend other meetings as assigned.
Perform other duties as assigned or requested.
Collaborate with patients, physicians, and other care team members in a team-based approach to overall patient care.