Office Supervisor - Endocrinology & Rheumatology

Summit Health•Berkeley Heights, NJ

1d•$63,500 - $79,400

About The Position

The Office Supervisor plans, organizes, and coordinates daily operations for the Endocrinology & Rheumatology office to support quality patient care and serve as a liaison between physicians and staff. The role works under the supervision of the Clinical Coordinator and collaborates with the physician POD Liaison, Clinical Coordinator/Director, Clinical Practice Manager, and other departments. The supervisor supports office operations, staffing, scheduling, training, performance management, clinical quality improvement, technology adoption, and coordination of care. The position also supports patient advocacy, emergency preparedness, regulatory compliance, customer service, and the effective use of departmental resources. Travel to satellite locations for meetings is required.

Requirements

Associate’s degree required.
2–4 years of related work experience required.
New Jersey state license as required.
Valid driver’s license and auto insurance required.
Ability to communicate in English, both orally and in writing.
Strong interpersonal and organizational skills.
Ability to perform diverse work assignments accurately within time limitations.
Ability to use problem-solving, critical-thinking, and priority-setting skills.
Knowledge of current nursing practices and protocols.
Ability to lead and manage a team with physicians.
Ability to use standard office equipment, including phone, fax, copy machine, scanner, and email/voice mail.
Ability to use standard office technology in a Windows-based environment, including EHR and PMS.
Ability to use patient care equipment and departmental or ancillary systems as appropriate.

Nice To Haves

Bachelor’s degree preferred.
5–8 years of related work experience preferred.
Basic Life Support (BLS) preferred.
Advanced Cardiac Life Support (ACLS) preferred.

Responsibilities

Provide leadership and support for day-to-day clinical operations with the Pod Liaison and Clinical Coordinator/Director, serving as a role model and consultant for staff.
Communicate and help ensure adherence to policies and procedures, and ensure staff competence in emergency protocols and procedures.
Complete and populate monthly physician and staff schedules, maintain the automated schedule, and manage staff PTO requests.
Identify staffing needs in advance, use resources effectively, monitor and control overtime, and manage weekly staff swipe reports.
Coordinate staff training, anticipate training needs, cross-train personnel where appropriate, and support ongoing education and competency development.
Conduct annual staff performance evaluations, including obtaining physician input for each staff member in the department.
Work with Quality Improvement and Clinical Services to develop and implement POD-level action plans for the clinical quality improvement process, including use of the CQS Physician Dashboard.
Advance departmental technology, including information technology and appropriate implementation and use of the Electronic Medical Record.
Lead POD program development to foster increased clinical services, technology advancement, and interdepartmental coordination of care.
Work with the physician POD Liaison to maintain efficient office operations, adjust workflows as needed, support smooth department functioning, and ensure compliance with SMG policies.
Work with the physician POD Liaison to ensure extraordinary customer service for patients.
Provide timely updates on office operations to the Clinical Practice Manager and collaborate with clinical practice on departmental functioning, efficiency, and growth opportunities.
Hold monthly staff meetings with the physician POD Liaison and attend Clinical Practice Manager meetings.
Consult and communicate professionally with other departments.
Respond effectively to emergencies and adequately train staff on emergency response protocols and policies.
Act as a patient advocate and uphold patient rights.
Monitor departmental compliance with applicable standards, including OSHA and HIPAA; report compliance concerns and ensure resources are used to resolve issues.
Perform other duties as assigned or required.
Travel to satellite locations for meetings.