Office Supervisor (Primary Care, Lake Nona)

Nemours Children's Health • Orlando, FL

11d • Onsite

About The Position

Nemours is seeking a full-time Office Supervisor for its Primary Care team in Lake Nona, Orlando, Florida. The position provides on-site, day-to-day supervision of a single practice under the direction of the Practice Manager and in collaboration with practice providers. The goal is to support a satisfying patient experience, a positive team environment, and a financially successful practice.

The supervisor supports staffing and staff development, coordinates staff and provider schedules, monitors patient flow and satisfaction, and helps maintain operational and financial processes. The role also monitors front desk and clinical functions, supports supply purchasing within budget, and helps maintain a safe, attractive facility that meets applicable requirements. Travel to other primary care locations for coverage is required as needed.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school required.
• One to three years of experience required.
• Travel to other primary care locations for coverage as needed is required.

Responsibilities

• Provide input to the manager on selecting new associates.
• Assist the manager with orientation, direction, and evaluation of clerical and clinical staff.
• Monitor patient flow, conduct patient rounds, track and share patient satisfaction results, and recommend and implement changes to help achieve patient satisfaction goals.
• Represent and demonstrate a commitment to excellent customer service.
• Coordinate and maintain staff and provider schedules; monitor accruals, overtime, and scheduled and unscheduled time off; and prepare and submit staff and physician payroll in Kronos.
• Coordinate with associates and the manager to ensure appropriate staffing levels.
• Promote a satisfying work experience by applying and role-modeling Nemours Standards of Behavior; provide positive reinforcement or coaching as needed and activate the disciplinary process through the manager when warranted.
• Serve as a liaison for providers and associates to support appropriate communication.
• Work with the manager to monitor and approve standard medical and non-medical supply purchases within the monthly operational budget.
• Monitor front desk functions and provide front desk coverage as needed; maintain hands-on knowledge of registration, charge posting, daily cash reconciliation, and bank deposits.
• Ensure work queues are current and month-end financial requirements are met.
• Monitor clinical functions and seek input from the physician-in-charge and manager as needed.
• Maintain a safe and attractive environment and meet OSHA, CLIA, COLA, and other applicable requirements; oversee housekeeping, fire safety, and equipment.
• Provide input to the annual development of clerical and clinical staff performance goals, review progress with staff regularly, and provide performance updates to the manager and providers.

Benefits

• Competitive base compensation described as being in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Health, life, dental, and vision benefits.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Eligibility for Public Service Loan Forgiveness based on not-for-profit status.
• Florida residents working in Florida do not pay state income tax; Delaware-based employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED