Office Supervisor - Snowbird Mountain Guides

POWDR • Snowbird, UT

4d • Onsite

About The Position

As the Office Supervisor, you will work closely with the Mountain Guides Operations Manager to oversee the guest-facing and administrative functions of Snowbird Mountain Guides. Snowbird Mountain Guides is a year-round guiding service offering snowcat skiing, avalanche education, backcountry skiing, rock climbing, and hiking experiences. In this seasonal role, you will play a key part in supporting guest services, trip logistics, and daily operations. As a member of a small, collaborative management team, you will contribute across a variety of operational and administrative functions to help ensure exceptional guest experiences and the overall success of the program.

Requirements

• Excellent communication, guest service, and organizational skills.
• Experience using Microsoft and Google suite apps for sharing and managing information within the team and with guests.
• Previous experience in the guiding and snowsports industry.
• High School Diploma or equivalent required.
• Must be at least 21 years of age.
• Must be able to ski or snowboard.

Nice To Haves

• Sales experience with RTP sales software and AspenWare web commerce preferred.
• Backcountry experience would be a plus.

Responsibilities

• Communicate with guests as needed for scheduling courses and guided backcountry services outside of the online booking system, as well as additional communications directly with guests for changes or cancellations in reservations related to adverse condition concerns or other issues.
• Under direction of Operations Manager, notify guests of any changes/cancellations due to weather.
• Handle guest issues, reservation changes, cancellations, and payments as needed outside the online booking system.
• Greet and prepare guests for trips so the day runs smoothly.
• Manage lift access, waivers, rental gear, meals, etc.
• Work with Guest Services and Mountain School to train office staff and maintain weekly office staff work schedules.
• Work in collaboration with Mountain School and Guest Services to handle responsibilities appropriate to the level of the job in the Mountain Center
• Set-up and maintain sales and reservation systems, continuously monitoring for accuracy and the best guest experience.
• Work with Marketing and Group Sales to promote products.
• Manage UTA rideshare program and van use for the department.

Benefits

• Ski pass and comp ticket benefits.
• Discounts at Snowbird eateries, retail shops, Mountain School, lodging and daycare for employees.
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change.
• Discounts with Powdr partners.
• Free transportation to work: UTA Bus and Rideshare Vans, Alta Shuttles and Employee Blue Shuttles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED