RegiStar Student Guides-SW

Ohio Wesleyan University • Delaware, OH

1d

About The Position

As a RegiStar Student Guide, you are the welcoming face and knowledgeable peer resource on behalf of the Registrar’s Office. Your primary focus is helping fellow students navigate registration, academic policies, Degree Audit, and the administrative practicalities of being a student via front-desk, phone, and email support. In addition to peer guidance, you will assist faculty, staff, alums, and visitors while supporting key administrative operations.

Requirements

• Compassion & Active Listening: A genuine desire to help peers navigate academic processes with patience and care.
• Clear Communication: Ability to translate complex policies and procedures in a simple, straightforward, and friendly way.
• Courtesy & Professionalism: Commitment to maintaining strict confidentiality regarding student records (FERPA compliance) while representing the University with integrity, maturity, and poise.
• Curiosity & Problem-Solving: A curious and proactive approach to understanding challenges and developing new solutions.

Responsibilities

• Serve as a frontline guide, helping your fellow students understand and resolve common issues related to registration, academic records, and graduation.
• Respond to inquiries warmly and accurately via front-desk walk-ins, phone calls, and email to direct students and other campus community members to the best resources to meet their needs.
• Assist with essential office tasks, such as reviewing documents and processing student requests, to ensure all administrative processes run smoothly for students.
• Contribute to initiatives that directly enhance the student experience, such as auditing web guides, testing new portal features, or researching campus needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed