Office Supervisor, Managed Operations

Liberty Tax•Rock Hill, SC

12h•$18 - $22

About The Position

The Office Supervisor oversees the daily operations of a single Liberty Tax office within the Managed Operations structure. The role leads office staff, ensures compliance with company procedures, supports operational performance, and delivers exceptional customer service. The Office Supervisor also serves as a key liaison between the tax office and Regional Leadership. This is a seasonal position associated with the tax season. The job description is for a candidate pool in the Rock Hill, South Carolina area.

Requirements

Strong leadership and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication abilities.
Customer-focused mindset and strong interpersonal skills.
Experience using Microsoft Office Suite and tax preparation software.
Ability to work independently and manage staff performance effectively.
Must have a PTIN or be eligible to receive one.
High school diploma or equivalent required.
Minimum of 1–2 years of office management or supervisory experience.
Ability to work at a desk or in an office for extended periods, stand and walk for short periods, and occasionally lift supplies weighing up to 25 pounds.

Nice To Haves

A minimum of 3 years of previous tax preparation experience is preferred.
Associate's degree or higher preferred.
Prior tax preparation or financial services experience is a plus.

Responsibilities

Manage day-to-day office operations, ensuring effective workflow and a professional environment.
Oversee staffing, scheduling, and supervision of Tax Preparers and administrative personnel.
Monitor and report office performance metrics and address operational issues.
Ensure exceptional client service throughout the tax season.
Act as the primary contact for client concerns and resolve issues promptly and professionally.
Maintain a clean, welcoming office environment.
Ensure adherence to company policies and procedures and compliance with applicable federal, state, and local regulations.
Monitor tax return preparation accuracy and help staff with technical or compliance-related questions.
Lead recruitment and onboarding of seasonal staff.
Train, coach, and provide performance feedback to office employees.
Foster a collaborative, high-performing team culture.
Execute local marketing strategies and participate in outreach to promote the office, attract clients, and build brand awareness.
Complete and submit daily operational reports.
Maintain organized and accurate client files, employee schedules, and performance metric documentation.
Work evenings and weekends during peak season.