Office Supervisor, Managed Operations
About The Position
The Office Supervisor oversees the daily operations of a single Liberty Tax office within the Managed Operations structure. The role leads office staff, ensures compliance with company procedures, supports operational performance, and delivers exceptional customer service. The Office Supervisor serves as a key liaison between the tax office and Regional Leadership. This position is seasonal and based in Fort Mill, South Carolina. It involves office management, staff supervision and development, customer service, compliance and accuracy oversight, local marketing and community outreach, and maintaining operational documentation and reports.
Requirements
- Strong leadership and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent verbal and written communication abilities.
- Customer-focused mindset and strong interpersonal skills.
- Experience using Microsoft Office Suite and tax preparation software.
- Ability to work independently and manage staff performance effectively.
- Must have a PTIN or be eligible to receive one.
- High school diploma or equivalent required.
- Minimum of 1–2 years of office management or supervisory experience.
- Able to work evenings and weekends during peak season.
- Able to work at a desk or in an office for extended periods, stand and walk for short periods, and occasionally lift supplies weighing up to 25 pounds.
Nice To Haves
- Minimum of 3 years of previous tax preparation experience is preferred.
- An associate’s degree or higher is preferred.
- Prior tax preparation or financial services experience is a plus.
Responsibilities
- Manage the office’s day-to-day operations, effective workflow, and professional environment.
- Oversee staffing, scheduling, and supervision of Tax Preparers and administrative personnel.
- Monitor and report office performance metrics and address operational issues.
- Ensure exceptional client service throughout tax season and resolve client concerns promptly and professionally.
- Maintain a clean, welcoming office environment.
- Ensure adherence to company policies and procedures and applicable federal, state, and local regulations.
- Monitor tax return preparation accuracy and assist staff with technical or compliance-related questions.
- Lead recruitment and onboarding of seasonal staff.
- Train, coach, and provide performance feedback to office employees, and foster a collaborative, high-performing team culture.
- Execute local marketing strategies and participate in outreach initiatives to promote office visibility, attract clients, and build brand awareness.
- Complete and submit daily operational reports.
- Maintain organized, accurate documentation for client files, employee schedules, and performance metrics.
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What This Job Offers
Career Level
Manager
Education Level
High school or GED
