Office Supervisor, Managed Operations

Liberty Tax•Clover, SC

12h•$18 - $22

About The Position

The Office Supervisor oversees the daily operations of a single Liberty Tax office within the Managed Operations structure. The position leads office staff, ensures compliance with company procedures and applicable regulations, supports operational performance, and delivers exceptional customer service. The supervisor serves as a key liaison between the tax office and Regional Leadership. This posting is intended to create a candidate pool in the Clover, South Carolina area. The position is seasonal and non-exempt. It requires working evenings and weekends during peak season.

Requirements

Strong leadership and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Excellent verbal and written communication abilities.
Customer-focused mindset and strong interpersonal skills.
Experience using Microsoft Office Suite and tax preparation software.
Ability to work independently and manage staff performance effectively.
Must have a PTIN or be eligible to receive one.
High school diploma or equivalent required.
Minimum of 1–2 years of office management or supervisory experience.
Must be able to work evenings and weekends during peak season.

Nice To Haves

Associate's degree or higher preferred.
Minimum of 3 years of previous tax preparation experience preferred.
Prior tax preparation or financial services experience is a plus.

Responsibilities

Manage daily office operations, ensuring effective workflow and a professional environment.
Oversee staffing, scheduling, and supervision of Tax Preparers and administrative personnel.
Monitor and report office performance metrics and address operational issues.
Ensure exceptional client service throughout the tax season.
Serve as the primary contact for client concerns and resolve issues promptly and professionally.
Maintain a clean, welcoming office environment.
Ensure adherence to company policies and procedures and applicable federal, state, and local regulations.
Monitor tax return preparation accuracy and assist staff with technical or compliance-related questions.
Lead recruitment and onboarding of seasonal staff.
Provide training, coaching, and performance feedback to office employees.
Foster a collaborative, high-performing team culture.
Execute local marketing strategies and participate in outreach initiatives to promote the office, attract clients, and build brand awareness.
Complete and submit daily operational reports.
Maintain organized, accurate documentation for client files, employee schedules, and performance metrics.