Office Supervisor - Oncology

Health First Careers • Brevard County, FL

11d • Onsite

About The Position

The Health First Medical Group (HFMG) Office Supervisor oversees and ensures optimal site operation and the provision of an excellent customer experience each day, every time. The HFMG Office Supervisor directly supervises a team of office Associates in the medical office setting. The HFMG Office Supervisor assists the Practice Manager and leadership in coordinating office workflows, registration and checkout of patients and collection of payments. The HFMG Office Supervisor manages staff and is responsible for orientation, training, coaching and counseling, scheduling and estimating personnel needs.

Requirements

• High School Diploma or equivalent.
• Two (2) years’ experience in a medical office environment.
• Prior demonstration of strong customer service mindset and patient advocacy.
• Knowledge of basic supervision and management principles.
• Intermediate skill level with Microsoft Word, Excel.

Nice To Haves

• Associate’s degree in a relevant field.
• Prior leadership experience in a supervisor or team lead capacity within an office environment.

Responsibilities

• Verifies and maintains personnel documentation is accurate, submitted in a timely manner including performance evaluations, competency assessments, certification documentation, and training records.
• Assigns work schedules, authorizes time off requests and oversees time keeping and managing the time and attendance system for assigned Associates.
• Manages appropriate inventory levels of supplies, and ensures that systems, applications and equipment is properly maintained in the department.
• Initiates the resolution of internal and external customer complaints/concerns and solicit suggestions as appropriate, while ensuring service recovery is applied in all customer complaints.
• Conducts reconciliation of billing and charges, serving as liaison between the Central Billing Office and the practice or providers.
• Prepares reports on labor, attendance, goals, and operation metrics.
• Ensures communication of operational aspects and items of interest are distributed to associates, while maintaining the accuracy of department communication boards.
• Provides coverage of front office responsibilities and duties when staffing levels dictate such as patient registration and check-out.
• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

Benefits

• Diversity and inclusion are essential for our continued growth and evolution.
• Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
• Different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
• It fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED