OFFICE SPECIALIST/PHLEBOTOMIST - Oncology

Meadville Medical Center•Meadville, PA

6d•Onsite

About The Position

This role serves as an Office Specialist and Phlebotomist within the Oncology department. The primary responsibilities include greeting and interacting with patients, staff, and the public, both in person and over the phone. The position involves scheduling various patient appointments such as laboratory, chemotherapy infusion, physician/APP visits, injections, and chemotherapy education. There will be opportunities for cross-training in the Reception and Registration areas of the Oncology Institute. The role requires preparing daily schedules, handling pre-registration, and performing insurance verification. Additionally, the specialist will relay messages and information, process and prioritize tasks in a busy medical practice, and complete special projects. Effective communication, both verbal and written, is essential for interacting with office staff regarding patient needs and maintaining confidentiality of all hospital records, staff, and patient activities. The role also involves participating in student orientation and clinical experience, staff development and education, and assuming personal responsibility for professional development and continuing education.

Requirements

Minimum high school education with advanced secretarial/medical training.
Minimum two years of secretarial experience in healthcare of customer-oriented service industry.
Computer skills are required.
Verbal and written skills necessary to effectively communicate with various members of the health care team, other health care facilities, community health related organizations and various external parties.
BLS required.

Nice To Haves

Phlebotomy experience a plus.
Experience with Microsoft Office desirable.

Responsibilities

Greets and interacts with patients, staff and public in person and on the telephone.
Schedules patient Appointments to include laboratory, chemotherapy infusion, Physician/APP, injections, chemotherapy education and more.
Cross train in Reception and Registration areas of the Oncology Institute.
Prepares daily schedules, pre-registration and insurance verification components.
Relays messages and information to patients the hospital staff and other physician offices.
Ability to process and prioritize in a very busy medical practice setting.
Completes Special projects as designated.
Demonstrates appropriate oral communication skills with office staff regarding patient needs.
Demonstrates appropriate written communication skills.
Maintains confidentiality of all hospital records, staff and patient activities, verbally, written and via the computer.
Communicates in a positive manner.
Participates in the orientation and in the clinical experience of students.
Participates in Staff development and education.
Assumes personal responsibility for professional development and continuing education.