Office Assistant | Oncology

UPMC•Pittsburgh, PA

2d•Onsite

About The Position

UPMC Hillman Cancer Center is seeking a full-time Office Assistant to support their medical oncology practice at St. Margaret Hospital in Pittsburgh, PA. This role is crucial in scheduling and managing patient appointments, ensuring timely and compassionate care. The team is patient-focused, highly collaborative, and prioritizes compassion, teamwork, and patient care. The position offers a Monday-Friday daylight schedule with no evenings, weekends, or holidays. The Office Assistant will assist patients in person and over the phone, provide essential information, and collaborate with various departments. Prior experience in an outpatient medical office, comfort with high call volumes, and familiarity with electronic medical records and medical terminology are desired.

Requirements

High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Act 34

Nice To Haves

Knowledge of medical terminology preferred.
Word processing and computer experience preferred.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screen calls, take messages, and provide information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Comply with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation and other tasks.