Office Specialist - Fremont

State of Nebraska • Fremont, NE

7d • Onsite

About The Position

The State of Nebraska Department of Health and Human Services is seeking an Office Specialist to support the Division of Medicaid & Long-Term Care and Economic Assistance. The position assists with clerical duties; compiles and checks documents, records, and reports for accuracy and completeness; monitors information status; processes requests and transactions; and provides information to supervisors and other employees to support decisions.

The role helps meet federal processing time frames for Medicaid & Long-Term Care and Economic Assistance applications and public assistance referrals. It reviews applications and referrals for appropriateness, closes duplicate cases, facilitates merging duplicate persons and cases, maintains current case information in the state computer system, and builds accurate cases so case managers can proceed efficiently. The position is based in Fremont, Nebraska.

Requirements

• Coursework or training in administrative/office support functions, procedures, and methods, including operation of personal computers and office equipment, research, or areas related to the employing agency’s programs and functions; or experience in customer service or public contact, applying criteria or regulations, and/or administrative, office, or secretarial support work including use of personal computers and office equipment.
• Knowledge of program-administrative work assigned to the position.
• Knowledge of sources of information pertinent to the assigned work.
• Knowledge of record-keeping principles and practices.
• Ability to formulate and recommend alternative courses of action to meet agency and operational goals and objectives.
• Ability to communicate in person and by telephone, computer, email, or correspondence to exchange information and ideas.
• Ability to summarize technical data and research and monitoring results into reports.
• Ability to understand and apply instructions and program-administrative policies and directives.
• Ability to implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities.
• Ability to learn the employing agency’s organizational structure, mission, and activities.
• Ability to learn agency policies and procedures pertinent to the assigned work.
• Excellent customer service skills and attention to detail.

Responsibilities

• Meet federal time frames for processing Medicaid & Long-Term Care and Economic Assistance applications and public assistance referrals.
• Review applications and referrals to ensure they are appropriate.
• Close duplicate cases and facilitate the merging of duplicate persons and cases.
• Use the state computer system to keep case information current.
• Build accurate cases to enable case managers to move efficiently to the next phase of applications.
• Assist with clerical duties.
• Compile and check documents, records, and reports for accuracy, completeness, and information status.
• Process requests or transactions and provide supervisors or other employees with information for decision-making.

Benefits

• Stable employment opportunity
• Career development and learning
• Tuition reimbursement
• 156% match on the first 4.8% contribution to the retirement plan
• 13 paid holidays
• Generous leave accruals and benefits
• Opportunity to be part of a caring organization
• Flexible schedules
• Comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed