Office Specialist Principal - Staffing

Hennepin Healthcare•Minneapolis, MN

12d•Onsite

About The Position

The Office Specialist Principal works under limited supervision in the Scheduling and Staffing Department, accessing and adjusting staffing schedules and collaborating daily with department leads to ensure appropriate staffing levels. The role handles a broad range of information requests, departmental procedures and documents, complex information and fiscal transactions, and computerized systems. It also develops and maintains schedules, addresses staffing plans and needs, and provides timecard and payroll assistance as delegated. This is a 0.7 FTE position (56 hours per pay period) performed in person. Workdays vary and include some weekends, every other and/or every third weekend. Day and evening shifts vary, with listed hours of 3:00 a.m.–3:30 p.m., 7:00 a.m.–3:30 p.m., and 3:00 p.m.–11:30 p.m.; shifts are 8 or 12 hours.

Requirements

High school diploma or equivalent.
Three years of office clerical experience, or an approved combination of education and experience.
Skilled in overseeing the efforts of individuals within the department.
Ability to involve department staff effectively in applying quality measurement and improvement tools.
Skilled in fostering a positive workplace culture and building inclusive workplace teams.
Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes.
Ability to assist managers with decisions and activities.
Effective use of Windows-based applications, including Word, Excel, and PowerPoint.
Ability to appropriately prioritize and carry out work.

Nice To Haves

Two years of post-secondary education is preferred.

Responsibilities

Collect, evaluate, screen, relay, and respond to information requests from the public and staff across organizational levels; explain service requirements, policies, and procedures.
Write and revise rules, procedures, and manuals related to departmental policies.
Analyze and resolve difficult problems and concerns, and notify people of actions taken.
Process and verify complex information and calculations on forms, documents, and requisitions.
Assist with preparation of financial reports and budgets; monitor and maintain day-to-day departmental budget transactions.
Process complex and fiscally sensitive transactions involving department- and county-wide operations.
Input, retrieve, and modify information in computerized systems; assist users with system and program problems.
Generate reports using computer software and train or coordinate training for users of computerized systems and programs.
Write, prepare, and proofread correspondence, specialized reports, lists, tables, and other departmental documents.
Work across multiple computer systems and programs and transfer data accurately.
Develop and maintain schedules and address staffing plans and needs.
Provide timecard and payroll assistance as delegated.
Perform other duties as assigned.