Staffing Specialist

TrueBlue•National City, CA

4d•$17 - $20

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation while enhancing the customer and associate experience. The role recruits, onboards, and places associates, matches them to assignments, and generates and fills customer orders while providing excellent service. The position handles branch operations, including order entry, staffing and dispatch, payroll, administrative requests, billing issues, safety compliance, and maintaining branch records and appearance. It builds relationships with customers and associates, supports sales and repeat business, and helps ensure assignments meet qualifications and customer requirements. The role also supports associate attendance and assignment success and may involve transporting associates or visiting customer job sites. The position is located in National City, California. Work hours may require flexibility and evening and weekend availability as necessary. The role requires reliable transportation and a valid driver's license, and includes standing, walking, sitting, talking, and hearing for extended periods, as well as lifting and moving items of varying weights.

Requirements

High school diploma or equivalent.
Proven experience in customer service or a related field.
Basic knowledge of Microsoft Office, including Outlook and Teams.
Customer service and/or sales experience.
Business operations knowledge and strong problem-solving abilities.
Ability to multitask and meet deadlines under pressure.
Strong verbal and written communication skills.
Punctuality and reliable attendance.
Ability to interact effectively and build relationships with a diverse employee population.
Positive attitude, empathy, and flexibility.
Ability to read and interpret documents such as resumes and procedure manuals.
Reliable transportation.
Valid driver's license.
Ability to meet the physical demands of the role, including frequently standing, walking, sitting, talking, and/or hearing for long periods; regularly lifting or moving up to 10 pounds; frequently lifting or moving 25 pounds; and occasionally lifting or moving more than 50 pounds.
Work authorization in the United States on a full-time basis without the need for employer sponsorship now or in the future.

Nice To Haves

Prior experience in the staffing industry.
Recruiting or shift lead background.
Bilingual Spanish.

Responsibilities

Become proficient with required operating systems.
Take and enter inbound orders from new and existing customers.
Make high-volume outbound calls and use work-alert technology to find qualified workers for orders.
Use available tools and JobStack dispatches to match associates to open positions and confirm qualifications align.
Collaborate with the Territory Manager on action plans to improve branch performance.
Maintain branch cleanliness, records, filing, and general appearance.
Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
Respond professionally to administrative and third-party requests, including unemployment claims, and manage workers' compensation claims.
Address customer billing and payment issues, including collections where appropriate.
Promote workplace safety and take proactive steps to ensure compliance, including required screenings.
Respond promptly and professionally to questions and concerns across phone, email, chat, and in-person channels, seeking satisfactory resolution.
Provide excellent service to existing and potential customers and associates, and build lasting relationships with them.
Proactively contact customers and associates to check satisfaction and respond urgently to their needs.
Develop customer relationships through telephone contact; upsell, generate repeat sales, quote prices within assigned parameters, resolve or escalate problems, and support digital tools and platforms.
Understand customer requests and dispatch associates who are an appropriate fit while following non-discrimination and protected-class guidelines.
Conduct job-site visits and check-ins and serve as an onsite presence when required.
Recruit associates and complete onboarding, including I-9 verification, applicable screenings, and JobStack registration and usage.
Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific and PeopleReady requirements.
Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.